HalfMoonBag’s

Overview

At Halfmoonbags, we specialize in creating high-quality bags to meet the diverse needs of our customers. From stylish handbags and durable backpacks to versatile travel bags and sleek laptop carriers, our product range covers every style and purpose. With a commitment to exceptional craftsmanship, each bag we produce combines durability with thoughtful design, ensuring both functionality and fashion.

Our mission is to deliver products that not only look good but also stand the test of time. By using top-grade materials and sustainable practices, we aim to provide bags that our customers can rely on and feel great about carrying. Whether you’re headed to work, school, or an adventure, Halfmoonbags has a bag tailored just for you.

 

Refunds

At Halfmoonbags, we aim to ensure complete satisfaction with every purchase. If you’re not entirely happy with your bag, we’re here to help with a straightforward refund process.

Eligibility for Refunds

  • Refund requests must be submitted within 30 days of purchase.
  • Items must be unused, in their original condition, and include all tags and packaging.
  • Proof of purchase (receipt or order confirmation) is required to initiate a refund.

Refund Process

  1. Submit a Refund Request: Contact our customer support team at support@halfmoonbags.com with your order details and reason for the return.
  2. Approval: Once your request is reviewed and approved, we’ll provide instructions on returning the item.
  3. Processing: Refunds will be processed within 5–10 business days of receiving the returned item. Funds will be credited to your original payment method.

Non-Refundable Items

  • Gift cards, clearance items, and items purchased on final sale are non-refundable.

Return Shipping Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect.

If you have any questions about our refund policy, please reach out to us at support@halfmoonbags.com. We’re here to make your experience with Halfmoonbags a positive one!

Late or missing refunds

If you haven’t received a refund within the expected time frame, please follow these steps:

  1. Check Your Bank Account: Sometimes refunds can take a few days to officially post.
  2. Contact Your Credit Card Company: Refunds may take additional time to process depending on your card provider.
  3. Contact Your Bank: There may be processing delays, especially for international transactions.

If you’ve completed these steps and still haven’t received your refund, please reach out to us at support@halfmoonbags.com, and we’ll be happy to assist you in tracking your refund.

Sale items

Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded. All items purchased on sale or as part of a special promotion are considered final sale and are not eligible for return or exchange.

If you have any questions about a specific item or sale purchase, please contact us at support@halfmoonbags.com.

Exchanges

We understand that sometimes an exchange is necessary, whether it’s for a different color, size, or style. Here’s how our exchange process works:

  1. Eligibility for Exchange:

    • Items must be unused, in their original packaging, and returned within 30 days of purchase.
    • Proof of purchase (receipt or order confirmation) is required to process an exchange.

  2. Exchange Process:

    • Contact us at support@halfmoonbags.com to initiate an exchange and let us know what item you’d like in exchange.
    • Once we confirm the item is eligible, we’ll provide instructions for sending back the original product.
    • Upon receiving the original item, we’ll process the exchange and ship out the new item within 5–10 business days.

  3. Shipping Costs:

    • Customers are responsible for return shipping costs unless the exchange is due to an error on our part (e.g., incorrect item or defective product).

Note: Exchange availability depends on current stock, so please reach out to confirm that your desired item is available.

If you have any questions about our exchange policy, feel free to contact us at support@halfmoonbags.com.

Gifts

If you received an item from Halfmoonbags as a gift and would like to return or exchange it, here’s how we handle gift returns:

  1. Gift Returns:

    • If the item was marked as a gift when purchased and shipped directly to you, you may return it for a store credit. Once we receive the returned item, a gift certificate will be emailed to you.

  2. Gift Purchases Not Marked as Gifts:

    • If the item wasn’t marked as a gift during purchase, or if the gift giver had the order shipped to themselves, we will send the refund to the original purchaser.

If you have any questions regarding gift returns or exchanges, please contact us at support@halfmoonbags.com.

Shipping returns

When returning an item to Halfmoonbags, please follow these guidelines to ensure a smooth return process:

  1. Return Shipping Costs:

    • Customers are responsible for covering the cost of return shipping unless the item was received damaged, defective, or incorrect.

  2. Shipping Instructions:

    • To protect your return, please use a trackable shipping service and consider purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

  3. Return Address:

    • Once your return request is approved, we will provide the return shipping address and any additional instructions.

Please reach out to us at support@halfmoonbags.com if you have any questions or need help with the return shipping process.

Need help?

If you have any questions or need assistance with your return, refund, or exchange, our customer support team is here to help!

Feel free to reach out to us at:

Our support team is available [include support hours if applicable] and will be happy to assist you with any questions about our policies or your order. Your satisfaction is our top priority!